• I understand and agree that every employee of CFHC works in the Customer Service Department;
• I Promise to be present, focused and oriented to each patient’s needs, whether by phone or in person;
• I Promise to be helpful, encouraging, upbeat and understanding during each patient encounter;
• I Promise to make the patient’s visit memorable in some way, by a kind word or small gesture of caring;
• I will adhere to the CFHC Patient Bill of Rights and will adopt the organization’s Mission as my own;
• Each day, I will choose my attitude and leave my personal problems at the door;
• When a customer’s expectations have not been met, it may not be my fault but I Promise to make it my problem to resolve;
• I Promise to handle each customer complaint as an opportunity to be a hero in their eyes…an opportunity to improve service…an opportunity to right a perceived wrong;
• I Pledge to help alleviate barriers to good customer service by bringing my observations and ideas to the attention of management;
  
• I Promise to do my very best to make every interaction with patients a human interaction, leaving technology as a last resort;
• I will build relationships by recognizing customers as people, by speaking to customers and treating customers as I would want to be treated;
• Without exception, I Promise to treat each person I encounter with the highest level of dignity and respect.

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed  .                            Public Health Service employee under 42 U.S.C. 233 (g)-(n)

         Carolina Family Health Centers, Inc. is an equal opportunity provider and employer.