• We Promise to be present, focused and oriented to each patient’s needs, whether by phone or in person;

• We Promise to be helpful, encouraging, upbeat and understanding during each patient encounter;

• We Promise to make the patient’s visit memorable in some way, by a kind word or small gesture of caring;

• We will adhere to the Patient Bill of Rights and will adopt Carolina Family’s Mission as our own;

• Each day, we will choose to leave personal problems at the door;

• When a customer’s expectations have not been met, it may not be our fault but we Promise to make it our problem to resolve;

• We Promise to handle each customer complaint as an opportunity to be a hero…an opportunity to improve service…an opportunity to right a perceived wrong;

• We Pledge to help alleviate barriers to good customer service by bringing            observations and ideas to the attention of management;

• We Promise to do our very best to make every interaction with patients a human interaction, leaving technology as a last resort;

• We will build relationships by recognizing customers as people, by speaking to customers and treating customers as we would want to be treated;
  

• Without exception, we Promise to treat each person we encounter with the highest level of dignity and respect.

This health center receives HHS funding and has federal Public Health Service (PHS)       deemed status with respect to certain health or health-related claims, including medical

                           malpractice claims, for itself and its covered individuals.

  Carolina Family Health Centers, Inc. is an equal opportunity provider and employer.

                                                 Nondiscrimination Notice