Our MIssion

Carolina Family Health Centers provide accessible and affordable health care with excellence…where patients come first.

Carolina Family Health Centers brindan atención médica accesible y asequible con excelencia... donde los pacientes son lo primero.

 

Our Vision

Carolina Family Health Centers will be the provider and employer of choice, in the community…for the community.

Carolina Family Health Centers serán el proveedor de salud y el empleador de elección, en la comunidad... para la comunidad.

 

 

Our Philosophy

Carolina Family Health Centers will capture every opportunity to exceed the expectations of current and potential patients by the experience we deliver and the promises we keep.

Carolina Family Health Centers aprovecharán todas las oportunidades de superar las expectativas de los pacientes actuales y potenciales con la experiencia que brindamos y las promesas que cumplimos.


Our Promise

Every employee of Carolina Family works in the Customer Service Department.

  • We Promise to be present, focused and oriented to each patient’s needs, whether by phone or in person;

  • We Promise to be helpful, encouraging, upbeat and understanding during each patient encounter;

  • We Promise to make the patient’s visit memorable in some way, by a kind word or small gesture of caring;

  • We will adhere to the Patient Bill of Rights and will adopt Carolina Family’s Mission as our own;

  • Each day, we will choose to leave personal problems at the door;

  • When a customer’s expectations have not been met, it may not be our fault but we Promise to make it our problem to resolve;

  • We Promise to handle each customer complaint as an opportunity to be a hero…an opportunity to improve service…an opportunity to right a perceived wrong;

  • We Pledge to help alleviate barriers to good customer service by bringing            observations and ideas to the attention of management;

  • We Promise to do our very best to make every interaction with patients a human interaction, leaving technology as a last resort;

  • We will build relationships by recognizing customers as people, by speaking to customers and treating customers as we would want to be treated;

  • Without exception, we Promise to treat each person we encounter with the highest level of dignity and respect.

 

 

 

 

 

 

                                                       

 

                                                            

                                                                

 

 

 

 

                                                              

 

 

 

 

                                                         

                                                          

                                                                  

                                                  

 

 

                                                              

This health center receives HHS funding and has federal Public Health Service (PHS)       deemed status with respect to certain health or health-related claims, including medical

                           malpractice claims, for itself and its covered individuals.

 

  Carolina Family Health Centers, Inc. is an equal opportunity provider and employer.

 

                                                 Nondiscrimination Notice

 

 

 

map

Carolina Family Health Centers, Inc.
Corporate Offices
303 Green Street East  
Wilson, NC  27893
Phone:  252-293-0013
Fax:  252-243-2576

 

Carolina Family Dental Center

Located near Nashville
Serving Edgecombe, Nash, Wilson and surrounding counties
8282 NC Highway 58 South
Elm City, NC 27822
Phone: 252-443-7764
Fax:  252-972-4390
Non-Emergency After Hours/Después de horas No Emergencias: 888-648-7229

 

Freedom Hill Community
Health Center

Located near Princeville
Serving Edgecombe and surrounding counties
162 NC Highway 33 East
Tarboro, NC  27886
Phone:  252-641-0514
Fax:  252-641-1668
Non-Emergency After Hours/Después de horas No-Emergencias: 888-648-7229

 

Harvest Family Health Center

Located near Nashville
Serving Nash and surrounding counties
8282 NC Highway 58 South
Elm City, NC  27822
Phone:  252-443-7744
Fax:  252-443-7611
Non-Emergency After Hours/Después de horas No-Emergencias: 888-648-7229

 

Wilson Community Health Center

Located in Wilson
Serving Wilson and surrounding counties
303 Green Street East
Wilson, NC  27893
Phone: 252-243-9800
Fax:  252-243-9888
Non-Emergency After Hours/Después de horas No Emergencias: 888-648-7229

 

 

 

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