• We Promise to be present, focused and oriented to each patient’s needs, whether by phone or in person;

• We Promise to be helpful, encouraging, upbeat and understanding during each patient encounter;

• We Promise to make the patient’s visit memorable in some way, by a kind word or small gesture of caring;

• We will adhere to the Patient Bill of Rights and will adopt Carolina Family’s Mission as our own;

• Each day, we will choose to leave personal problems at the door; When a customer’s expectations have not been met, it may not be our fault but we Promise to make it our problem to resolve;

• We Promise to handle each customer complaint as an opportunity to be a hero…an opportunity to improve service…an opportunity to right a perceived wrong;

• We Pledge to help alleviate barriers to good customer service by bringing            observations and ideas to the attention of management;

• We Promise to do our very best to make every interaction with patients a human interaction, leaving technology as a last resort;

• We will build relationships by recognizing customers as people, by speaking to customers and treating customers as we would want to be treated;
  

• Without exception, we Promise to treat each person we encounter with the highest level of dignity and respect.

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233 (g)-(n)

         Carolina Family Health Centers, Inc. is an equal opportunity provider and employer.