Our Mission

Carolina Family Health Centers provide accessible and affordable health care with excellence…where patients come first.

Carolina Family Health Centers brindan atención médica accesible y asequible con excelencia... donde los pacientes son lo primero.

 

Our Vision

Carolina Family Health Centers will be the provider and employer of choice, in the community…for the community.

Carolina Family Health Centers serán el proveedor de salud y el empleador de elección, en la comunidad... para la comunidad.

 

 

 

 

Our Philosophy


Carolina Family Health Centers will capture every opportunity to exceed the expectations of current and potential patients by the experience we deliver and the promises we keep.

Carolina Family Health Centers aprovecharán todas las oportunidades de superar las expectativas de los pacientes actuales y potenciales con la experiencia que brindamos y las promesas que cumplimos.


Our Promise

 

Every employee of Carolina Family works in the Customer Service Department.

  • We Promise to be present, focused and oriented to each patient’s needs, whether by phone or in person;

  • We Promise to be helpful, encouraging, upbeat and understanding during each patient encounter;

  • We Promise to make the patient’s visit memorable in some way, by a kind word or small gesture of caring;

  • We will adhere to the Patient Bill of Rights and will adopt Carolina Family’s Mission as our own;

  • Each day, we will choose to leave personal problems at the door; When a customer’s expectations have not been met, it may not be our fault but we Promise to make it our problem to resolve;

  • We Promise to handle each customer complaint as an opportunity to be a hero…an opportunity to improve service…an opportunity to right a perceived wrong;

  • We Pledge to help alleviate barriers to good customer service by bringing            observations and ideas to the attention of management;

  • We Promise to do our very best to make every interaction with patients a human interaction, leaving technology as a last resort;

  • We will build relationships by recognizing customers as people, by speaking to customers and treating customers as we would want to be treated;

  • Without exception, we Promise to treat each person we encounter with the highest level of dignity and respect.

 

 

 

 

 

 

                                                       

 

                                                            

                                                                

 

 

 

 

                                                              

 

 

 

 

                                                       

 

                                                            

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233 (g)-(n)

         Carolina Family Health Centers, Inc. is an equal opportunity provider and employer.

 

map

Freedom Hill Community
    Health Center

Serving Edgecombe County
162 NC Highway 33 East
Princeville, NC  27886
Phone:  252-641-0514
Fax:  252-641-1668
After Hours/Después de horas llame: 888-648-7229

 

Harvest Family Health Center
Serving Nash County
8282 NC Highway 58 South – Building B
Elm City, NC  27822
Phone:  252-443-7744
Fax:  252-443-7611
After Hours/Después de horas llame: 888-648-7229

 

Wilson Community Health Center
Serving Wilson County
303 East Green Street
Wilson, NC  27893
Phone: 252-243-9800
Fax:  252-243-9888
After Hours/Después de horas llame: 888-648-7229

 

CFHC Dental Center
Serving Nash, Edgecombe and Wilson counties
8282 NC Highway 58 South – Building A
Elm City, NC 27822
Phone: 252-443-7764
Fax:  252-972-4390
After Hours/Después de horas llame: 888-648-7229

 

Carolina Family Health Centers, Inc.
Corporate Offices
303 East Green Street
Wilson, NC  27893
Phone:  252-293-0013
Fax:  252-243-2576

 

 

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