• I understand and agree that every employee of CFHC works in the Customer Service Department;
• I Promise to be present, focused and oriented to each patient’s needs, whether by phone or in person;
• I Promise to be helpful, encouraging, upbeat and understanding during each patient encounter;
• I Promise to make the patient’s visit memorable in some way, by a kind word or small gesture of caring;
• I will adhere to the CFHC Patient Bill of Rights and will adopt the organization’s Mission as my own;
• Each day, I will choose my attitude and leave my personal problems at the door;
• When a customer’s expectations have not been met, it may not be my fault but I Promise to make it my problem to resolve;
• I Promise to handle each customer complaint as an opportunity to be a hero in their eyes…an opportunity to improve service…an opportunity to right a perceived wrong;
• I Pledge to help alleviate barriers to good customer service by bringing my observations and ideas to the attention of management;
  
• I Promise to do my very best to make every interaction with patients a human interaction, leaving technology as a last resort;
• I will build relationships by recognizing customers as people, by speaking to customers and treating customers as I would want to be treated;
• Without exception, I Promise to treat each person I encounter with the highest level of dignity and respect.

Community Health Center Week, August 13-19, 2017

        AS WE CELEBRATE COMMUNITY HEALTH CENTER WEEK…WE ARE THANKFUL FOR OUR MISSION DRIVEN BOARD MEMBERS, OUR DEDICATED STAFF, AND OUR AWESOME CUSTOMERS WHO HAVE CHOSEN CAROLINA FAMILY AS THEIR HEALTH CARE HOME.

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed  .                            Public Health Service employee under 42 U.S.C. 233 (g)-(n)

         Carolina Family Health Centers, Inc. is an equal opportunity provider and employer.