Carolina Family Health Centers will be the
provider and employer of choice, in the community…for the community.
Carolina Family Health Centers
serán el proveedor de salud y el empleador de elección, en la
comunidad... para la comunidad.
Our Philosophy
Carolina Family Health Centers will capture every opportunity
to exceed the expectations of current and potential patients by
the experience we deliver and the promises we keep.
Carolina Family Health Centers aprovecharán
todas las oportunidades de superar las expectativas de los pacientes
actuales y potenciales con la experiencia que brindamos y las
promesas que cumplimos.
Our Promise
Every employee of Carolina
Family works in the Customer Service Department.
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We Promise to be
present, focused and oriented to each patient’s needs, whether by phone or
in person;
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We Promise to be
helpful, encouraging, upbeat and understanding during each patient
encounter;
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We Promise to make
the patient’s visit memorable in some way, by a kind word or small gesture
of caring;
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We will adhere to
the Patient Bill of Rights and will adopt Carolina Family’s Mission as our
own;
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Each day, we will
choose to leave personal problems at the door; When a customer’s
expectations have not been met, it may not be our fault but we Promise to
make it our problem to resolve;
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We Promise to handle
each customer complaint as an opportunity to be a hero…an opportunity to
improve service…an opportunity to right a perceived wrong;
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We Pledge to help
alleviate barriers to good customer service by bringing
observations and ideas to the attention of management;
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We Promise to do our
very best to make every interaction with patients a human interaction,
leaving technology as a last resort;
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We will build
relationships by recognizing customers as people, by speaking to customers
and treating customers as we would want to be treated;
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Without exception,
we Promise to treat each person we encounter with the highest level of
dignity and respect.
This health center is a Health Center Program grantee under 42
U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233 (g)-(n)
Carolina Family Health Centers, Inc. is an equal opportunity provider and employer.